I received some criticism for the blog Bye Bye Quality (Hello Value), as a record company might have labelled it, but most reaction was positive. Where it was not this indicated that I had not made clear enough the fact that quality improvement – doing things better – does add value, but the issue is […]
Tag: quality improvement
Richard Smith: Painfully slow progress improving health care
Are we making good progress with improving health care? If not, why not and how could we do better? I tried to answer these questions as I spoke to a thousand enthusiasts for health care quality in Nijmegen at the launch of IQ Scientific Institute for Quality of Healthcare. There were probably 50 people in […]