Jane Carthey: Responding to patient safety incidents – lessons from a South African hotel chain

Could the CEO of a South African hotel chain help the NHS improve how we respond when things go wrong? At last week’s Risky Business 2012 conference, Arthur Gillis, CEO of the largest chain of hotels in South Africa, gave a presentation about embedding an excellent customer service approach among employees working in his hotels. […]

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Chris Turner on life at Stafford Hospital after the media storm

So it’s the end of week two since the Healthcare Commission report into Stafford Hospital became public knowledge, and the toll is showing. It shows on the faces of staff who feel battered, it shows on the faces of managers who look beleaguered, and most importantly it shows on the faces of our patients who […]

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Nicola While on health care and Europe

The run up to the Christmas recess is a traditionally busy time for the European institutions. Last year proved to be no different with a rash of new legislative proposals being released in the pre-festive period. The publication of initiatives on a number of key issues for the medical community encompassing issues as diverse as […]

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