Elizabeth Loder: Why can’t a headache clinic be more like a Cheesecake Factory restaurant?

I hate to think of myself as prejudiced, but a night out at a Cheesecake Factory chain restaurant is not my idea of fine dining. I’ll go there if I have to, of course, and in the end I did. Once a month, the doctors from the Graham Headache Center (where I work when not […]

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David Pencheon: Saving money can save lives and improve quality, if we know what quality is…

It’s easy to say that the NHS should do better, not more – but what does that actually mean? Well, it means investing resources (money, people, buildings…) in healthcare which delivers outcomes that people both want and need. Unlike many private organisations whose objectives may be a little simpler (e.g. maximising shareholder value, obeying the […]

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