A “Footprints” approach to patient experience and organisational development

Patients as educators [1] are vital for organisational development. Their narratives of patient experience can connect patients, users, and healthcare providers to their common humanity. The Francis report (2013) [2] wanted healthcare organisations to be open, honest, transparent, and responsive to the voices of patients and staff. This type of attitude builds progressive, healthier organisations […]

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Richard Smith: Dumfries and Galloway NHS 3: Accident and Emergency—meeting targets but “hand to mouth”

Richard Smith visited and wrote about the NHS in Dumfries and Galloway in 1980, 1990, and 1999, and this series of blogs describes what he found in 2016. A feature article provides a summary. Accident and emergency is a pressure point in many hospitals with rising attendances leading to failure to meet the four-hour target […]

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Richard Smith: Dumfries and Galloway NHS 2—Recruitment is the number one problem

Richard Smith visited and wrote about the NHS in Dumfries and Galloway in 1980, 1990, and 1999, and this series of blogs describes what he found in 2016. A feature article provides a summary. The thing that currently pleases Angus Cameron, the medical director of the Dumfries and Galloway Health Board, is that the board […]

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Richard Smith: Dumfries and Galloway NHS I—The three priorities of the chief executive

Richard Smith visited and wrote about the NHS in Dumfries and Galloway in 1980, 1990, and 1999, and this series of blogs describes what he found in 2016. A feature article provides a summary.  England has an urban health system with some rural areas, whereas Scotland has a rural system with some urban areas, observes […]

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Richard Smith on supply-led demand—more doctors, more hospitals, more cost, but not more value

I squirm every time I hear that “increasing patient demand” is driving up costs in the NHS. I squirm because demand, although a standard technical word of economists, sounds so pejorative and blaming. “Those bloody patients. If they’d only stop demanding so much the NHS would be fine.” It’s crucial to understand (but is not […]

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Derek Bell: A blame approach will endanger the future of the NHS

Both the news headlines and the staff working in healthcare report real pressures within the NHS. The reasons for this are multifactorial and include recruiting and retaining a high quality workforce, financial constraints, and increased demand, combined with an ever increasing availability of effective treatment and diagnostics. Add to the mix the challenge of winter and […]

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